Refund policy

RETURN AND REFUND POLICY

Last Updated: September 26, 2026

At Luli Beauty, we want our customers to understand how returns, refunds, exchanges, and order issues are handled before making a purchase.

This policy explains the conditions for eligible returns, responsibility for shipping costs, refund timing, exclusions for certain beauty and personal-care products, and how to contact us if an order arrives damaged, defective, incomplete, or incorrect.

1. 30-Day Return Period

Luli Beauty accepts eligible return requests within 30 days after the applicable item is delivered.

To qualify for a standard voluntary return, merchandise must generally:

Be unused and unworn;
Be unwashed and unaltered;
Remain in substantially the same condition as when delivered;
Include original packaging where applicable;
Include original tags, accessories, inserts, and components;
Have any hygiene, safety, tamper-evident, or protective seals intact; and
Be accompanied by an order number, receipt, or other reasonable proof of purchase.

Where permitted by applicable law, merchandise that does not satisfy these requirements may not qualify for a voluntary refund.

2. Contact Us Before Returning an Item

Please contact Luli Beauty before mailing merchandise back.

Return requests may be submitted through:

Email: support@luliglow.online
Phone: (480) 662-5053

Please provide:

Your full name;
Order number;
Product you wish to return;
Reason for the return; and
Photographs when the merchandise arrived damaged, defective, incomplete, or incorrect.

Once we review your request, we will provide the appropriate return instructions.

Please do not send merchandise back before receiving return authorization.

3. Return Address

Unless another authorized return location is provided to you in writing, approved returns should be sent to:

Luli Beauty
2621 E Iris Dr
Chandler, AZ 85286
United States

Please package returned merchandise securely to protect it during transportation.

For customer-arranged returns, we recommend using a trackable shipping service and keeping your shipping receipt and tracking information until the return has been fully completed.

4. Return Shipping Responsibility

Who pays for return shipping depends on why the item is being returned.

Customer-Preference Returns

Customers are responsible for return shipping when an eligible product is returned because of:

A change of mind;
Personal preference;
Ordering the wrong product or variation;
No longer wanting the item; or
Another reason unrelated to a defect or fulfillment error attributable to Luli Beauty.

Customer-paid return postage for these voluntary returns is non-refundable.

Damaged, Defective, Incorrect, or Missing Merchandise

Luli Beauty will cover reasonable return shipping when a return is necessary because:

The item arrived damaged;
The product was defective when delivered;
The wrong product was shipped;
An ordered item was missing; or
Another verified fulfillment error attributable to Luli Beauty occurred.

Please contact us before purchasing return postage in these situations.

Depending on the circumstances, we may provide a prepaid return label or another approved return arrangement.

5. Shipping Rates on Original Orders

Our current checkout shipping rates are:

Standard Shipping
FREE for orders of $70.00 or more
$8.00 for orders from $0.00 through $69.99
Express Shipping
$15.00

These rates apply to delivery of the original order and are separate from any return shipping charges.

6. Original Shipping Charges on Returns

Original shipping charges are generally non-refundable when an eligible product is returned because of customer preference or change of mind.

For example, if a customer selects $15.00 Express Shipping and later returns an otherwise correct and eligible product, the original $15.00 Express Shipping fee will ordinarily not be included in the refund.

If the order originally qualified for FREE Standard Shipping, Luli Beauty will not retroactively charge the normal $8.00 Standard Shipping fee solely because an eligible item is later returned.

If the return results from verified shipping damage, a defect, incorrect merchandise, or another fulfillment error attributable to Luli Beauty, applicable original shipping charges will be handled appropriately as part of the resolution.

Nothing in this section limits any refund required under applicable law.

7. Beauty, Skincare, Cosmetic, and Personal-Care Merchandise

Some products may become unsuitable for resale after opening or use due to hygiene, health, or product-safety considerations.

Subject to applicable law, Luli Beauty generally cannot accept voluntary change-of-mind returns for:

Opened skincare products;
Used skincare products;
Opened or used cosmetics;
Used beauty products;
Personal-care or hygiene merchandise after use;
Products with broken or removed hygiene or safety seals;
Products contaminated after delivery; or
Merchandise that cannot reasonably or safely be resold for health or sanitation reasons.

These restrictions do not prevent customers from seeking assistance when merchandise arrived defective, damaged, incorrect, or materially different from what was ordered.

8. Other Non-Returnable Products

Subject to applicable law, the following may also be excluded from voluntary returns:

Gift cards;
Customized or personalized merchandise;
Products expressly marked Final Sale before purchase;
Merchandise materially altered after delivery;
Products damaged through misuse or improper care; and
Other products clearly disclosed as non-returnable before checkout.

If you are unsure whether an item qualifies for return, contact us before shipping it.

9. Final Sale Items

Products clearly designated Final Sale or Non-Returnable before purchase generally cannot be returned solely because the customer changed their mind.

Final Sale status does not eliminate consumer rights or remedies that cannot legally be waived, including applicable remedies involving defective, damaged, incorrectly supplied, or materially misrepresented merchandise.

10. Discounted and Promotional Merchandise

A sale price or promotional discount does not automatically make merchandise Final Sale.

Unless a product was clearly identified as Final Sale or otherwise non-returnable before purchase, an otherwise eligible discounted item may be returned under this policy.

11. Inspection of Returned Merchandise

After an authorized return reaches Luli Beauty, we will inspect the merchandise before approving a refund.

Our review may include:

Confirming that the correct item was returned;
Reviewing its condition;
Checking for signs of use or alteration;
Confirming that important components are present;
Checking relevant safety or hygiene seals; and
Confirming that the return otherwise complies with this policy.

We will notify you after the review has been completed.

Where permitted by law, a voluntary return may be denied if the merchandise does not meet the stated eligibility conditions.

12. Refund Processing

Approved refunds are generally issued to the original payment method used for the order.

For eligible returns, Luli Beauty aims to initiate the refund within 10 business days after receiving and inspecting the returned merchandise.

After a refund has been issued, your bank, card issuer, payment processor, or other financial institution may require additional processing time before the credit appears in your account.

If more than 15 business days have passed after we notify you that your refund was approved and you have not received the funds, contact:

support@luliglow.online

13. No Restocking Fee

Luli Beauty does not charge a restocking fee for eligible returns accepted under this policy.

Return shipping costs and non-refundable original delivery charges are separate from a restocking fee and may still apply where described in this policy.

14. Damaged Merchandise

Please inspect your order reasonably soon after delivery.

If an item arrives damaged, contact us and provide:

Your order number;
A description of the damage;
Clear photographs of the affected merchandise; and
Photographs of the shipping packaging where relevant.

Please keep the product and packaging while the issue is being reviewed.

After verification, we may provide an appropriate remedy such as a replacement, refund, or another resolution permitted by applicable law.

15. Defective Products

If you believe a product was defective when delivered, contact:

support@luliglow.online

We may request photographs or other reasonable information necessary to assess the issue.

A verified defect may qualify for a refund, replacement, or another appropriate remedy.

16. Incorrect or Missing Products

Please contact us if:

You received a product different from the one ordered; or
An ordered item was missing from the shipment.

Do not purchase return postage for incorrectly supplied merchandise until we provide instructions.

Where the issue resulted from a fulfillment error attributable to Luli Beauty, the customer will not be required to pay reasonable return shipping necessary to correct that error.

17. Exchanges

Exchanges may be available when suitable replacement merchandise is in stock.

Because inventory levels can change, Luli Beauty cannot guarantee availability of an exchange item.

For customer-preference exchanges, it may be more efficient to return the original eligible merchandise for a refund and place a new order for the preferred product.

Where an exchange is needed because of a verified defect or fulfillment error, we will provide the appropriate instructions.

18. Order Cancellation Requests

If you would like to cancel an order before shipment, contact:

support@luliglow.online

Please send the request as quickly as possible.

We will make reasonable efforts to stop fulfillment before shipment. However, cancellation cannot be guaranteed once an order has been processed, packed, or transferred to a carrier.

If cancellation is no longer possible, eligible merchandise may be returned after delivery according to this policy.

Nothing in this section limits cancellation rights required by applicable law.

19. Shipping Time and Delays

Luli Beauty intends to ship merchandise within any shipping timeframe communicated during the ordering process.

For orders covered by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, we must have a reasonable basis to expect that merchandise can be shipped within the timeframe stated to the customer.

If no shipment timeframe is stated, applicable federal rules generally require a reasonable basis for shipment within 30 days.

If we cannot ship within the promised or applicable timeframe, we will provide any delay notice, revised shipment date, consent option, cancellation opportunity, or refund required by applicable law.

20. Orders That Cannot Be Shipped

If Luli Beauty determines that merchandise cannot be shipped, we may cancel the affected item or order and issue the appropriate refund.

Where federal law requires a refund for unshipped merchandise, Luli Beauty will issue the refund required by law.

If none of the merchandise in an order can be shipped, this may include the full amount paid for the order, including applicable shipping, handling, insurance, and other associated charges.

Where a monetary refund is required by law, store credit will not be substituted unless the customer voluntarily agrees to another option permitted by law.

21. Returned-to-Sender Packages

A shipment may be returned to Luli Beauty because:

The customer supplied an incorrect or incomplete address;
Delivery was refused;
The package was not collected;
The carrier could not complete delivery; or
Another delivery problem occurred.

Once the package reaches us, we will review the merchandise and circumstances.

If the failed delivery resulted from incorrect customer-provided information or another customer-related issue, original shipping charges may remain non-refundable where permitted by law.

If Luli Beauty caused the delivery problem, we will provide an appropriate resolution.

22. Customer-Arranged Return Shipments

When customers purchase their own return shipping, responsibility for the merchandise generally remains with them until the package reaches our authorized return location.

We recommend using a trackable carrier.

Except where applicable law requires otherwise, Luli Beauty cannot guarantee a voluntary refund for customer-arranged return merchandise that does not reach our return address.

23. Arizona Consumer Protection

Luli Beauty intends to administer this Return and Refund Policy consistently with applicable Arizona and federal consumer protection requirements.

We will not intentionally make false, misleading, deceptive, or materially incomplete representations concerning:

Product characteristics or condition;
Return eligibility;
Refund availability;
Shipping charges;
Delivery obligations;
Final Sale restrictions; or
A customer's rights under this policy or applicable law.

Nothing in this policy is intended to waive a consumer right or remedy that cannot legally be waived.

If applicable Arizona or federal law provides greater non-waivable protection than a provision stated in this policy, the applicable legal requirement will control.

24. Fraud and Return Abuse

Luli Beauty may reject a return where there is reasonable evidence of:

Product substitution;
Fraudulent refund activity;
Material alteration after delivery;
Deliberate misuse of merchandise; or
Abuse of the return process.

Each return will be evaluated based on its individual circumstances.

This section will not be used to deny legitimate claims involving defective, damaged, incorrectly supplied, or otherwise legally nonconforming merchandise.

25. Contact Luli Beauty

For questions concerning returns, refunds, exchanges, order cancellations, damaged merchandise, or this policy, contact:

Luli Beauty
2621 E Iris Dr
Chandler, AZ 85286
United States

Phone: (480) 662-5053
Email: support@luliglow.online

For return and refund matters, we recommend contacting us by email so that both the customer and Luli Beauty have a written record of the request and any instructions provided.