Shipping policy

SHIPPING POLICY

Last Updated: September 26, 2026

At Luli Beauty, we want customers to know what to expect from the moment an order is placed until it arrives. This Shipping Policy explains our processing timeline, available shipping methods, shipping fees, estimated delivery windows, tracking procedures, and how we handle common delivery-related concerns.

Please review this policy before completing your purchase.

1. Shipping Destinations

Luli Beauty currently ships to eligible addresses within the United States.

Shipping availability may vary depending on the destination, package dimensions, order value, product availability, carrier service area, and other fulfillment considerations.

Certain destinations, including some P.O. Boxes, APO/FPO/DPO addresses, U.S. territories, or locations outside standard carrier coverage, may have limited shipping options.

The shipping methods available for your order will be shown during checkout.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing time is separate from carrier transit time.

Additional processing time may be required during major holidays, promotional events, periods of unusually high order volume, severe weather, inventory interruptions, or other circumstances that affect normal fulfillment operations.

If we are unable to ship your order within the timeframe communicated at the time of purchase, we will provide any required notice and available customer options in accordance with applicable U.S. requirements.

3. Shipping Options and Charges

Luli Beauty currently offers the following shipping options for eligible U.S. orders:

Express Shipping: $15.00
Standard Shipping — Orders $70.00 and up: FREE
Standard Shipping — Orders $0.00–$69.99: $8.00

The applicable shipping method and final shipping charge will be displayed at checkout before payment is completed.

Free Standard Shipping applies to qualifying orders with an eligible subtotal of $70.00 or more.

Unless otherwise stated at checkout or during a promotional offer, free-shipping eligibility is generally determined after applicable discounts and before taxes.

Luli Beauty may occasionally offer temporary shipping promotions. Any additional terms or eligibility conditions will be displayed with the relevant offer.

4. Estimated Delivery Time

For most eligible U.S. orders, the estimated delivery windows are:

Standard Shipping
Processing time: 1–3 business days
Estimated transit time: 3–7 business days
Estimated total timeframe: approximately 4–10 business days
Express Shipping
Processing time: 1–3 business days
Estimated transit time: 1–3 business days
Estimated total timeframe: approximately 2–6 business days

Carrier transit time begins once the order has been processed and accepted by the shipping carrier.

Delivery dates are estimates unless a particular shipping service is specifically identified as guaranteed at checkout.

Actual delivery times may vary because of holidays, severe weather, carrier congestion, transportation interruptions, local delivery conditions, inaccurate addresses, or other circumstances outside our reasonable control.

5. Shipping Carriers

Luli Beauty may use established shipping carriers or logistics providers based on the destination, package characteristics, available service levels, and fulfillment requirements.

The carrier assigned to an order may vary.

Where available, carrier information and tracking details will be provided after your order has shipped.

6. Tracking Your Order

Once your order has been dispatched, you will generally receive a shipping confirmation containing tracking information through the email address or other contact details provided during checkout.

Please allow up to 48 hours for tracking activity to appear or update in the carrier's system after a tracking number has been issued.

If tracking does not update for an extended period, please contact support@luliglow.online and include your order number.

7. Shipping Delays

Unexpected shipping delays may occur due to severe weather, transportation problems, carrier service disruptions, holiday volume, emergencies, or other unforeseen circumstances.

If Luli Beauty becomes aware that an order cannot be shipped within the timeframe originally communicated, we will provide any notice and available customer options required by applicable law.

Where applicable, customers may be given the option to accept a revised shipping timeframe or cancel the affected order and receive an appropriate refund.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Before submitting an order, please verify:

Recipient name
Street address
Apartment, suite, or unit number, if applicable
City
State
ZIP Code

If you discover an address error after placing your order, contact support@luliglow.online as soon as possible.

We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once fulfillment has started or the package has been transferred to the carrier.

9. Returned or Undeliverable Shipments

A shipment may be returned because of:

Incorrect or incomplete shipping information
An invalid delivery address
Repeated unsuccessful delivery attempts
Failure to collect a package
Refused delivery

If your order is returned to Luli Beauty, please contact us so we can review the circumstances.

Depending on the situation, reshipment or another appropriate resolution may be available.

Additional shipping charges may apply to customer-requested reshipments where permitted by applicable law.

10. Lost Packages

If your package appears to be lost in transit, please:

Review the latest carrier tracking information.
Confirm that the shipping address associated with your order is correct.
Check the mailbox, delivery area, household members, neighbors, building staff, or mailroom where applicable.
Contact the carrier if additional shipment information may be available.
Contact Luli Beauty if the package still cannot be located.

We will review the available tracking and order information and assist with the appropriate next steps.

Nothing in this policy limits rights available under applicable law for merchandise that is not delivered.

11. Packages Marked as Delivered

If carrier tracking indicates that your order was delivered but you cannot locate it, please first check the surrounding delivery area and determine whether someone else at the delivery address may have accepted it.

You may also contact the carrier for additional delivery details.

If the package remains missing, email support@luliglow.online with your order number so we can review the available shipment information.

12. Damaged Shipments

If your package or merchandise arrives damaged, please contact us as soon as reasonably possible.

Please provide:

Your order number
A brief description of the issue
Clear photographs of the affected item
Photographs of the shipping packaging, where available

Please retain the damaged merchandise and original packaging until the matter has been reviewed, as these materials may be required for a carrier claim.

Any applicable replacement, refund, or other resolution will be handled in accordance with our Return and Refund Policy and applicable law.

13. Missing or Incorrect Items

Please inspect your order after delivery.

If an item is missing or you receive a product different from what you ordered, contact support@luliglow.online with your order number and details of the issue.

We will review the order information and work toward an appropriate resolution.

14. Order Changes and Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request before fulfillment is completed.

However, once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be possible.

After shipment, eligible return requests will be handled according to our Return and Refund Policy.

Nothing in this section limits any cancellation or refund rights available under applicable law.

15. Shipping Fees and Refunds

Shipping charges already incurred after an order has shipped are generally non-refundable, except where required by applicable law or where Luli Beauty determines that a shipping refund is appropriate.

If an eligible order is canceled before shipment, applicable shipping charges will be handled in accordance with our Return and Refund Policy and applicable legal requirements.

16. Taxes

Applicable sales taxes may be calculated and collected at checkout where required by law.

Tax amounts may vary depending on the shipping destination, products purchased, and applicable state or local requirements.

17. Holiday and High-Volume Periods

Processing and delivery times may be longer during major holidays, promotional periods, severe weather events, or periods of unusually high carrier volume.

Customers placing time-sensitive orders during these periods should allow additional time for delivery.

18. Policy Updates

Luli Beauty may revise this Shipping Policy from time to time to reflect changes in shipping practices, carrier services, rates, business operations, or applicable requirements.

The most current version will be posted on our website with an updated revision date.

19. Contact Information

For questions related to shipping, tracking, delivery, or an existing order, please contact:

Luli Beauty
2621 E Iris Dr
Chandler, AZ 85286
United States

Phone: (480) 662-5053
Email: support@luliglow.online