Terms of service

Effective Date: September 26, 2026

Welcome to Luli Beauty. These Terms of Service (“Terms”) govern your use of our website, online store, products, checkout process, and related services.

Throughout these Terms, “Luli Beauty,” “we,” “us,” and “our” refer to Luli Beauty. The terms “you,” “your,” and “customer” refer to any visitor, purchaser, or other user of our store.

By browsing our website, placing an order, completing a purchase, or otherwise using our services, you agree to these Terms together with the other policies published through our store, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree with these Terms, please discontinue use of our website and do not submit an order.

1. ELIGIBILITY AND ACCEPTABLE USE

You may use Luli Beauty only for lawful purposes.

By using our website or placing an order, you represent that you have the legal capacity to enter into a binding transaction under applicable law or that you have appropriate parental or guardian authorization where legally required.

You must not:

Use our store for fraud or unlawful purposes;
Provide materially false, incomplete, or misleading information;
Misrepresent your identity;
Attempt unauthorized access to accounts, systems, or data;
Circumvent website security controls;
Transmit malware, viruses, scripts, or harmful code;
Misuse payment, promotional, or checkout systems;
Violate another person's privacy or intellectual property rights; or
Violate applicable federal, state, or local law.

We may reasonably restrict or suspend access where necessary to protect customers, our systems, our business, or our legal rights.

2. PRODUCT INFORMATION

Luli Beauty makes reasonable efforts to provide clear and accurate information about merchandise offered through our online store.

Product pages may include:

Product images;
Descriptions;
Size or quantity;
Color;
Packaging;
Materials or ingredients, where applicable;
Features;
Intended use; and
Other relevant specifications.

Actual product appearance may differ slightly from online images because of lighting, device display settings, packaging updates, manufacturing differences, or production variations.

We may update product descriptions or images when reasonably necessary to correct inaccuracies or reflect legitimate product changes.

Nothing in these Terms permits Luli Beauty to knowingly make false, deceptive, or misleading representations regarding merchandise.

3. AVAILABILITY OF MERCHANDISE

Products are offered subject to availability.

Displaying an item through our store does not guarantee that inventory will remain available until fulfillment.

We may reasonably:

Limit purchase quantities;
Remove unavailable products;
Discontinue merchandise;
Correct inventory inaccuracies;
Restrict availability by destination; or
Modify our product selection.

If an item becomes unavailable after payment has been collected and we cannot fulfill the order, we will provide an appropriate resolution, including a refund where required by applicable law.

4. PRICING AND CURRENCY

Unless otherwise stated, prices displayed for U.S. customers are expressed in U.S. Dollars (USD).

Prices may change before an order is completed.

The final amount displayed at checkout may include:

Merchandise subtotal;
Discounts;
Shipping charges;
Applicable sales taxes; and
Other charges clearly disclosed before payment.

Customers should review the complete checkout amount before submitting a purchase.

5. ERRORS AND CORRECTIONS

Although we make reasonable efforts to maintain accurate store information, unintended errors may occasionally occur involving:

Product descriptions;
Prices;
Inventory;
Promotional offers;
Discounts;
Shipping information;
Product images; or
Other website content.

We may correct such errors when discovered.

If a material correction affects an order that has already been submitted, we may contact you with corrected information and provide appropriate available options, including cancellation and refund where necessary.

We will not knowingly use an error to impose undisclosed or misleading terms on a customer.

6. PAYMENT

Available payment methods will be displayed during checkout.

Payments may be processed through Shopify, Shopify Payments, card networks, banks, or other authorized payment providers.

By submitting payment information, you confirm that:

You are authorized to use the selected payment method;
The information provided is accurate;
Your billing information is valid; and
You authorize payment of the final amount displayed at checkout.

Payment providers may independently approve, decline, delay, or review transactions for authorization, fraud-prevention, or security purposes.

7. ORDER SUBMISSION

Submitting an order through Luli Beauty constitutes a request to purchase the merchandise included in that order.

An automated order confirmation generally acknowledges receipt of your order. It does not necessarily mean that your order has already been fulfilled or shipped.

Orders remain subject to reasonable review for:

Product availability;
Payment authorization;
Accurate customer information;
Shipping eligibility;
Fraud prevention; and
Other legitimate fulfillment requirements.
8. ORDER REFUSAL OR CANCELLATION

Where permitted by applicable law, Luli Beauty may decline or cancel an order for legitimate reasons, including:

Product unavailability;
Obvious pricing or technical errors;
Failed payment authorization;
Suspected fraud;
Duplicate or unusual transactions;
Invalid customer or delivery information;
Shipping restrictions; or
Material violations of these Terms.

If we cancel an order after payment has been collected, we will issue the appropriate refund in accordance with applicable law.

9. CUSTOMER INFORMATION

Customers are responsible for providing complete and accurate information when placing an order.

Before completing checkout, please review your:

Name;
Email address;
Telephone number;
Billing information;
Shipping address; and
Selected products.

If you identify an error after placing an order, please contact:

support@luliglow.online

as soon as possible.

We will make reasonable efforts to assist, but changes cannot be guaranteed once fulfillment has started or a package has been transferred to the carrier.

SHIPPING AND FULFILLMENT
10. STANDARD SHIPPING

For eligible U.S. orders with a merchandise subtotal from $0.00 to $69.99, Standard Shipping costs:

$8.00

11. FREE STANDARD SHIPPING

For eligible U.S. orders with a merchandise subtotal of $70.00 or more, Standard Shipping is:

FREE

Unless otherwise stated at checkout or in a specific promotion, the qualifying subtotal is generally calculated after applicable discounts and before taxes.

12. EXPRESS SHIPPING

Where available, Express Shipping costs $15.00.

Availability may depend on:

Destination;
Product type;
Inventory location;
Carrier availability; or
Other fulfillment limitations.

Available shipping methods and applicable charges will be displayed before checkout is completed.

13. SHIPPING TIMEFRAMES

When Luli Beauty provides a specific shipment timeframe, we intend to have a reasonable basis for believing that merchandise can be shipped within that timeframe.

If no shipment timeframe is stated, applicable U.S. federal requirements governing Internet merchandise orders will apply.

Under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, sellers generally must have a reasonable basis to expect shipment within the advertised timeframe or, if no timeframe is stated, within 30 days after receipt of a properly completed order.

If we determine that shipment cannot occur within the promised or otherwise applicable timeframe, we will follow applicable delay and cancellation requirements.

14. DELAYED SHIPMENTS

If an order cannot be shipped on time, we will handle the delay in accordance with applicable federal law.

Where required, this may include:

Notifying you of the delay;
Providing a revised shipment date;
Explaining your cancellation rights;
Requesting your consent to continue waiting; or
Issuing the applicable refund.

If we determine that merchandise cannot be shipped, we will cancel the affected order and provide the refund required by applicable law.

15. DELIVERY ESTIMATES

Shipment and carrier delivery are separate stages of fulfillment.

A delivery estimate provided by Luli Beauty or a carrier is not necessarily a guaranteed arrival date unless expressly identified as guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including:

Severe weather;
Natural disasters;
Carrier disruptions;
Transportation delays;
Holiday shipping volume;
Labor disruptions;
Government restrictions;
Incorrect addresses supplied by customers; or
Other unforeseen logistical events.

Nothing in this section limits obligations imposed on Luli Beauty by applicable law.

16. LOST, DAMAGED, OR MISSING PACKAGES

If your shipment appears lost, damaged during transit, significantly delayed, or marked as delivered when you cannot locate it, please contact:

support@luliglow.online

Please provide your order number and any relevant:

Tracking information;
Delivery details;
Photographs; or
Other supporting documentation.

We may coordinate with the applicable shipping carrier to investigate the issue.

Any available resolution will depend on the circumstances, carrier records, our published policies, and applicable law.

PURCHASE AND CUSTOMER POLICIES
17. RETURNS, REFUNDS, AND EXCHANGES

Our separately published Return and Refund Policy governs ordinary:

Return eligibility;
Refund requests;
Exchanges;
Damaged-product claims; and
Customer-requested cancellations.

Customers should review that policy before purchasing.

Nothing in these Terms is intended to waive or restrict any statutory consumer right or remedy that applicable law does not permit a merchant to waive.

18. DISCOUNTS AND PROMOTIONS

Luli Beauty may periodically offer:

Discount codes;
Promotional pricing;
Product bundles;
Free-shipping promotions;
Seasonal sales; or
Other special offers.

Promotional terms may include:

Product exclusions;
Minimum purchase amounts;
Expiration dates;
Customer eligibility requirements; or
Usage limitations.

Unless otherwise stated, promotions may not be combined and have no cash value.

We may reject fraudulent, manipulated, duplicated, or unauthorized use of promotions where permitted by law.

19. THIRD-PARTY SERVICES

Our store may rely on third parties for services including:

Ecommerce infrastructure;
Payment processing;
Shipping;
Fraud prevention;
Analytics;
Communications; and
Other operational functions.

These providers may operate under separate terms and privacy policies.

Luli Beauty is not responsible for independent third-party conduct except where applicable law provides otherwise.

20. EXTERNAL LINKS

Our website may contain links to websites or services operated by third parties.

The presence of an external link does not necessarily mean Luli Beauty owns, controls, endorses, or sponsors that third party.

Customers should review third-party terms and privacy policies before providing personal information or completing transactions outside our store.

21. CUSTOMER REVIEWS AND SUBMISSIONS

If you voluntarily submit a review, photograph, testimonial, suggestion, comment, or other content, you represent that you have the legal right to provide that material.

Submitted content must not:

Be knowingly false or misleading;
Violate another person's privacy;
Infringe intellectual property rights;
Be defamatory or unlawful;
Contain malicious software; or
Constitute fraudulent or deceptive material.

To the extent permitted by applicable law, content voluntarily submitted for publication may be used by Luli Beauty under a non-exclusive, royalty-free license for legitimate website, business, and promotional purposes.

22. INTELLECTUAL PROPERTY

Unless otherwise stated, original materials associated with Luli Beauty—including branding, logos, photographs, written content, graphics, designs, and other original store materials—are owned by or licensed to Luli Beauty.

Use of our website does not transfer ownership of our intellectual property.

You may not reproduce, modify, distribute, sell, republish, or commercially exploit protected materials without authorization except where applicable law permits otherwise.

Third-party intellectual property remains the property of its respective owners.

23. PRIVACY

Our collection and processing of personal information are governed by our separately published Privacy Policy and applicable privacy requirements.

Customers should review that policy together with these Terms to understand how personal information may be collected, used, disclosed, retained, and otherwise processed.

WEBSITE AND LEGAL TERMS
24. PROHIBITED CONDUCT

You must not use Luli Beauty to:

Commit fraud;
Violate applicable laws;
Misrepresent your identity;
Infringe another person's rights;
Circumvent security controls;
Introduce malicious software;
Access systems without authorization;
Collect personal information unlawfully;
Interfere with website operations; or
Engage in abusive, deceptive, or unlawful conduct.

We may take reasonable steps to prevent, investigate, or respond to prohibited activity.

25. WEBSITE AVAILABILITY

We make reasonable efforts to keep our online store operational and accessible.

However, access may occasionally be interrupted due to:

Maintenance;
System updates;
Technical failures;
Security incidents;
Hosting outages;
Third-party service failures; or
Other operational circumstances.

We may modify or discontinue website features when reasonably necessary.

26. WARRANTIES AND DISCLAIMERS

To the maximum extent permitted by applicable law, our website and related online services are provided on an “as is” and “as available” basis except where an express or legally required warranty applies.

We do not guarantee that:

Website access will always be uninterrupted;
Every technical problem will immediately be corrected;
Every product will remain continuously available; or
Every store feature will remain unchanged.

Nothing in these Terms excludes or limits any warranty, consumer protection, right, or remedy that applicable law does not permit a merchant to waive.

27. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Luli Beauty and its representatives will not be liable for indirect, incidental, special, or consequential damages arising solely from use of our website where such liability may lawfully be limited.

Any limitation applies only to the extent legally enforceable.

Nothing in these Terms excludes liability or consumer remedies that cannot legally be excluded or restricted.

28. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Luli Beauty against third-party claims resulting directly from:

Your unlawful use of our services;
Your material violation of these Terms; or
Your infringement of another person's legal rights.

This provision does not require you to indemnify Luli Beauty for our own unlawful conduct where such an obligation would be unenforceable.

29. ARIZONA CONSUMER PROTECTION

Luli Beauty operates from Arizona and intends to conduct its business consistently with applicable Arizona and federal consumer protection requirements.

We do not authorize:

False or misleading product representations;
Misrepresentations concerning product characteristics, quality, ingredients, origin, or benefits;
False promises relating to products or services;
Misleading pricing or promotional statements;
Concealment or omission of material information intended to mislead customers;
Misleading shipping or delivery representations; or
Other deceptive or unfair practices prohibited by applicable law.

Nothing in these Terms is intended to waive any consumer protection, statutory right, or remedy that applicable law does not permit a merchant to waive.

30. GOVERNING LAW

Except where mandatory consumer protection law provides otherwise, these Terms and transactions involving Luli Beauty will generally be governed by the applicable laws of the State of Arizona and applicable federal laws of the United States, without regard to conflict-of-law principles.

Nothing in this provision removes mandatory consumer protections that may apply under applicable law.

31. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or severed only to the extent necessary.

The remaining provisions will continue in effect.

32. SUSPENSION OR TERMINATION

You may discontinue use of our website at any time.

Luli Beauty may restrict or terminate access when reasonably necessary because of:

Fraud;
Illegal activity;
Significant security threats;
Abuse of our services; or
Material violations of these Terms.

Termination does not eliminate rights or obligations that arose before termination.

33. RELATIONSHIP WITH OTHER STORE POLICIES

These Terms should be read together with the other policies published by Luli Beauty, including our:

If another policy specifically governs a particular issue in greater detail, that policy will generally apply to that issue, subject to applicable law.

34. CHANGES TO THESE TERMS

We may revise these Terms when reasonably necessary to reflect legitimate changes involving:

Products;
Business operations;
Store functionality;
Payment systems;
Shipping procedures;
Applicable laws; or
Regulatory requirements.

The current version will be published on our website with an updated effective date.

Changes generally apply prospectively unless applicable law requires otherwise.

35. CONTACT INFORMATION

For questions regarding these Terms of Service, an order, or Luli Beauty, please contact:

Luli Beauty
2621 E Iris Dr
Chandler, AZ 85286
United States

Email: support@luliglow.online
Phone: (480) 662-5053